I recently did a talk at DDD2020 on People Skills and one of the questions I recieved afterwards intrigued me enough to want do write about it.
How relevant do you feel non verbal communication is while we’re all work remotely?
At a very simple explanation high level I’d say absolutely essential because of the increased reliance on Email and IMs during the Covid-19 pandemic. The fact that this question was asked over Teams really hammered that point home.
But what I thought made this question especially interesting was when I started thinking about the most effective communication mechanisms when working remotely. Doist have written some brilliant blog posts on working remotely and async communication which I highly recommend you read. This means our non-verbal skills have to be absolutely on point. Doist recommend overcommunicating, making timesales clear, and really thinking about your mechanism for communicating (as well as many many other great tips). You can’t just fire off a skype message when your colleague is on the other side of the world, at least not if you expect a response any time soon. Proper thought out communication and strategies for sharing and storing information and making decisions is key.
There’s also a lot to be considered in the non-verbal of verbal communication methods. It’s much easier to get distracted during a phone call when you’re sat at your computer with your email and web browser open. I mentioned in my talk how people pick up on signs of a higher cognative load, how many times have you been speaking with someone and you’re aware they’re tapping away on their keyboard. While we may see it as efficient multitasking I can assure you the person you’re speaking with considers you rude and distracted.
Where and how we use the camera is also a key factor. I use a built in webcam and a secondary monitor. This means that if I want to see what someone is sharing I drag them over to the larger monitor and read it there. This, means that even though I’m paying complete attention to what the person is telling me I have a distracted, uninterested look to them. It’s often worth ensuring that you’re looking at the camera, rather than the image when you’re speaking with someone. At the very least make sure you’re looking vaguely at them and not off into the distance somewhere. A piece of advice I was given recently was to think of a video call like an interview for the BBC. Consider what you’re wearing, consider your background, and look into the camera – not at the interviewer. It’s extreme, but it is all true!
Without non-verbal communication our remote work would be much much harder, we’d be forced to sit on phone calls all day and we’d have no flexibility in our calendars to do the important stuff like, you know, work. Unless our written communication is organised and clear we stand no chance in cutting down the number of meetings we’re in. However, we have to be extremely important when we are having verbal communications, webcams – although an amazing technology can help us send the wrong message. Consider how you’re being perceived by the other person, being visible isn’t enough. And remember, those 1:1s are just as important whether you’re on the phone or sat around a table, resist the tempation to check your email at the same time!